Questions, answered
AR & phygital
Do I need a crypto wallet?
No. Not to buy a ticket, not to enter, not to wear the merch. Everything digital is a bonus that unlocks after purchase on the OpulX marketplace — never a requirement.
What does “phygital” mean?
Physical + digital, woven together. A hoodie you wear that animates through your phone camera. A painting on the wall with a twin on the XRP Ledger. One object, two layers.
Tickets
What is the refund policy?
Tickets are refundable until October 3. Merch pre-orders are refundable until the window closes September 20; after that production starts and orders are final except for defects. Email hello@opulx.io with your order number.
Do I need to print my ticket or install an app?
Neither. Your QR arrives by email (with a printable PDF if you like paper). Show it from your phone at the door.
Pre-orders & merch
What is included in a pre-order?
The numbered physical piece (editions of 20), its collector card with your edition number and AR code, and the claimable digital twin. Pre-orders close September 20 and everything is produced to confirmed order.
When do I get my merch?
Pickup at the event on October 10 is the default (free). If you chose shipping, orders dispatch the week after the event. Nothing ships before the event — every piece is made after the window closes.
Venue & logistics
Where do I park?
JUMP has an on-site garage entered from Myrtle Street, and downtown Boise street parking is free after 6 PM. Rideshare drop-off is at the main entrance on Pioneer Street.
Is the venue accessible?
Yes — the Pioneer Room is step-free with accessible restrooms and viewing areas. ASL interpretation is available on request two weeks ahead: hello@opulx.io. The site itself is built to WCAG 2.1 AA.
What is the age policy?
The gala is all-ages. The bar is 21+ with ID (cash bar). Under-16s should be accompanied by an adult; Next Generation artists attend with their school groups or guardians.
What is the dress code?
Elevated — this is a gala with a runway. Cocktail, avant-garde, or your best phygital flex all belong. No dress requirement for entry.
Something else? hello@opulx.io — a human answers.